DELIVERY
Free islandwide delivery for orders above $100.
For frozen orders: $12 delivery below $100
For non-frozen orders: $4.80 delivery below $100
When will I get my delivery?
We aim to deliver your WildChow orders as quickly as possible. As all products are freshly procured and made in small batches weekly, please allow an approximate 2-5 days from your date of order to prepare your orders. Please read the next paragraph for orders with meals. Naturally, we’ll need a longer lead time during peak seasons due to the volume of orders. We appreciate you and your pet’s patience! You can also check your Order Status at any time for tracking information.
FROZEN FOOD DELIVERY
We deliver Mondays to Saturdays, excluding selected Public Holiday eves & Public Holidays.
- Monday - Friday: 2:00 pm - 6:00 pm / 5:00 pm - 9:00 pm
- Saturday: 10:00 am - 2:00 pm
As delivery at a specific timing is not possible, we encourage you to ensure that someone will be at the delivery address provided within the time slot selected to receive your item.
Please understand that timings are approximate and subjected to weather conditions/traffic delays.
Alll frozen items are handled and delivered in proper cold chain logistics to ensure maximum freshness of the products.
We advise that you retrieve the thermal bags immediately and store appropriately in the freezer upon delivery. You agree that WILDCHOW will not be liable for the condition of your order once the order has been dropped off.
DELIVERY POLICIES
As delivery at a specific timing is not possible, we encourage you to ensure that someone will be at the delivery address provided within the time slot selected to receive your item.
By placing an order with WildChow, you acknowledge that in the event no one is present or contactable for further instructions, your order with frozen items will be left at your door, gate or security counter. WildChow will not be liable for the condition of your order once the order has been dropped off.
In the event that the order cannot be dropped off at your listed address, an admin & logistics fee of $24 will automatically be charged for the package to be returned to our kitchen and subsequent redelivery. Your order will be redelivered at an agreed date and time window.
I need my order urgently!
If you need your order urgently, please WhatsApp us at 8928 8719 or email us at hello@wildchowpet.com and we will try our best to work something out! Please note that urgent deliveries have an extra surcharge of $20, as an extra driver or driver’s overtime may be incurred.
Do you ship internationally?
Currently, we ship locally within Singapore.
How can I track my order?
You can track your package at any time by logging into your WildChow account.
RETURNS
WildChow safeguards the well-being of the pets, we uphold meticulous storage practices and implement stringent cold-chain transport protocols to ensure the utmost safety of our frozen pet meals.
In line with this, our policy strictly prohibits any exchange, return or refunds of frozen meals, ensuring that pets receive consistently secure and reliable food throughout every stage of the process.
We appreciate your understanding!